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What are you looking for? ROSES GARDEN PLANTS SHOP PRODUCTS

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Home > Terms of Business

Terms of Business

Terms of Business 2013/2014

1. The catalogue and website are owned and operated by Peter Beales Roses Ltd, London Road, Attleborough, Norfolk. NR17 1AY. England. Telephone: 01953 454707 Fax: 01953 456845. Email: info@peterbealesroses.com Website: www.classicroses.co.uk Company Registration Number: 1235198.

2.   Guarantee ~ Applies only to plants purchased from Peter Beales Roses Ltd, Attleborough via mail order/website/shop are guaranteed 1 yr from delivery provided properly planted and watered. We cannot be held responsible for losses due to lack of care/poor planting. Notices of failure inc. photograph/s or returned plant/s should be received no later than 31 July in summer following delivery. Bare root replacement/s will normally be sent November/December. Container roses can only be replaced with same/similar bare root variety; it is not possible to replace container roses in winter.

3.   Placing Orders ~ By placing an order you are making a contract with us. To place an order, please follow the instructions on the order form in the catalogue or follow the process on the website, providing all of the information requested. We accept orders for bare root roses from 1st April each year to 31st March the following year, for despatch between late October and March.  We accept orders for container roses from 1st April to 30th September.  We accept other plant orders all year round, based on availability.  All orders are sent out in strict numerical sequence, according to the date on which they were received. Soon after ordering, customers will receive an acknowledgement with an order number which should be quoted in all communications concerning the order.

4. Priority Despatch ~ We are pleased to offer a Priority Despatch Service for bare root roses during the winter and containerised roses during the summer (excluding standard tree roses) for which we will individually select, lift, pack and despatch your order to be with you in 48 hours. This service is available all year round except between December 12th and January 16th.  Orders must be received by 3.00pm (15.00hrs) Monday to Wednesday to enable your order to be delivered in time for weekend planting. The service is available to UK mainland addresses only at an additional cost of £20 per order for 1-25 roses. Please ask for alternate terms for larger orders. To make use of the service, please tick the selection box on the website checkout or ask for Priority Despatch with your telephone order.

Please Note:  Orders placed over the weekend or even the preceding Thursday or Friday, will be processed as an order placed on the following Monday. Although we aim to arrange for your order to be delivered in 48 hours, it is subject to adverse weather conditions such as frost, snow etc. which could prevent your order being lifted, in which case we will inform you at the time of your order. Also, we are subject to the service of our carriers, who although contracted to provide such service, may let us down or experience difficulties delivering to your property.

5.   Lifting and Despatch ~ The plants we supply do not lend themselves readily to mechanical lifting and are therefore carefully lifted by hand. Our bare root rose lifting season extends from the end of October until the end of March. We regret we are unable to notify customers in advance of despatch dates for their orders.

For our latest delivery information please visit this page

If you have any specific requests concerning the timing of your delivery, please let us know.

6.   Non Availability ~ As we offer around 1200 varieties of roses and they take 2 years to produce together with many other varieties of garden plants.  It is not always possible to predict precisely how many of a particular variety will be sold during a season. To cover this eventuality, we ask you to list the names of substitutes you would accept in place of any roses or other plants on your order which are out of stock, or allow our Rosarians to make a substitution on your behalf, or ask for a refund. Please select the correct box of your choice on the order form.

7.   Carriage and Packing Charges ~ Please see the separate table below the Terms of Business. As the items are despatched separately and at different times, the carriage rates are charged for each separate group of products. These rates apply to U.K. (For Eire and Channel Islands and other destinations outside the UK please see paragraph 12. Export Delivery Charges).

8.   Payment ~ Full payment is due when orders are placed. Acknowledgments will be issued shortly after orders are received. Cheques should be made payable to Peter Beales Roses. In the case of payment by debit or credit card, your account will be debited when your order is placed.

9.   Prices ~ The prices in the catalogue and on the website are for bare root and containerised plants and other garden products. Container roses may be more expensive.

10.   Collection ~ Bare root roses/garden plants can be collected between the end of October and the end of March. Having placed an order and either paid in full on the website, or with a 20% deposit (minimum £5) over the phone/mail order.  Please advise us of your intended collection date at least three clear working days (Monday-Friday) before that date. This enables the nursery staff to lift and package orders and prepare the necessary documentation.

11. Cancellations ~ Any order cancelled more than 14 days from date of receipt will be subject to a 20% cancellation charge. Your contract with us can be cancelled within 7 working days after receipt of the goods and the order cancelled for products that you no longer require that is not due to poor quality, damage or mis-description. Please contact us by email or letter to do this. Although we do not require you to provide a reason, we would appreciate you briefly explaining why, as this will help us to further improve our service. Please note that if you do cancel your order after receipt that you will be responsible for returning the goods to us at your cost using the same or similar packaging to protect the goods in transit. Please enclose a copy of your cancellation letter. This cancellation policy does not affect your legal rights. 

11. Shortages ~ Peter Beales Roses should be informed in the event of any shortages within 3 working days from the date of delivery.

12. Standard Tree Roses ~ Cannot be sent to destinations outside the U.K. mainland.

13. Export Delivery Charges ~ These vary according to each Country due to plant health regulations and other matters. Website orders will automatically provide information about costs of packing and carriage, but due to the extensive differences between Countries please contact us for details of these costs for orders placed through the catalogue.

14. Payment for Export Orders ~ Payment will only be accepted in Sterling by way of Sterling Bank Transfer, MasterCard, Visa, Access or Maestro. Payment is due when orders are placed and roses will not be despatched until full payment has been received.

15. E.U. Export Orders ~ No import restrictions and no surcharges.

16. Rose Export Outside E.U. ~ A charge of 10% of the rose value will be added when root washing procedures are necessary. A surcharge of £25.00 per order will be applied to cover statutory export administration charges. Overseas customers should check with their Government Agricultural Department to see if an import permit is required, if so a copy of this should be sent with the order. Our Department of the Environment Food and Rural Affairs Plant Inspectors are unable to release the plants without inspection of these documents.  Please note we cannot export any other bare root garden plants.

17. Excluded Countries ~ As a result of restrictive import regulations imposed we are not able to any plants to Australia, New Zealand or South Africa.

18. Guarantee & Non-availability of Exported Roses ~ We will honour our guarantee terms on any roses which fail to grow subject to the terms of our guarantee (See paragraph 2), but all other costs including root washing, carriage, packing and statutory export charges etc. will be applied to any replacements.

19. Opening Times ~ Please see page 2 of the catalogue or visit our website on the ‘Contact Us’ page on www.classicroses.co.uk

20. Quality ~ Later in the summer container plants will be sent out ready pruned. This means they will not have flowers and may not have much foliage.  These container plants can be planted in the garden or a larger container/pot ready for new growth during the next season. All of our rose stock is of the finest quality for each variety, but it should be noted that although most shrubs, old fashioned and climbing roses etc. make quite good sized plants in a reasonable period of time, some varieties, especially rare varieties, tend to be much smaller. It is often for this reason that many classic roses are not widely grown by other nurseries. Therefore, if you order these types of rose, please accept that the rarer sorts may be smaller than their more vigorous counterparts. Their price relates to the rarity and difficulty to produce rather than the size of the plant. We reserve the right to send the best plant of any given variety we have. If we consider it to be smaller than you might reasonably expect, we will note this on a label. If the plant does not start to produce satisfactory growth, subject to the provisions of our guarantee, we will replace the plant subject to availability of stock.

 These terms are current and replace previous terms. The terms will apply to your order, but are subject to change so please do not assume that the same terms will apply to future orders.

Carriage and Packing Costs (UK Mainland Only)

Bare root Rose/Ornamental Plant           1-5 £6.95         6-15 £7.95        16+ Free

Container Rose                                      1-4 £7.95         5-8 £15.90        9-12 £23.85
                                                              13-16 £31.80   17-20 £39.75    20+ Ask

Small packets (tickets etc)                      1+ £0.50

Sundries (rose food etc)                         1 £6.50     2-4 £8.00    5+ £12.00

If the rose order includes Standard Tree roses then the total plant delivery cost will be £12.00                     

If the rose order includes Weeping Standard Tree roses then the total plant delivery cost will be £24.00

E&OE

rev: 20131010-1056