25% OFF all Bare Root Roses with discount code BF23 in our Black Friday Sale

Terms of Business 2022/2023

  1. Catalogue and website are owned and operated by Peter Beales Roses, London Road, Attleborough, Norfolk. NR17 1AY. England. Tel: 01953 454707. Email: info@peterbealesroses.com Web: www.classicroses.co.uk Co Reg No: 09654712. VAT Reg No. 219 4967 71. Terms apply to all plants subject to specific definitions.

  2. Quality ~ All rose and plant stock is quality inspected at time of packing to ensure that we only supply plants of the finest quality for each variety. Our plants are despatched in the same growing stage as would be appropriate for that time of year. During the summer, we aim to select and despatch plants in bloom, although this cannot be guaranteed. Late summer container plants may be pruned ready for winter and may not have flowers/much foliage. All bare root roses are sent with at least 2 strong stems. Please note that rose growing habits can vary considerably between varieties and some will naturally produce thinner stems, whilst others will be more vigorous.

  3. Guarantee ~ 1 year guarantee on all roses and plants from date of delivery. Guarantee only applies to roses and plants purchased from Peter Beales Roses, via mail order/website/garden centre provided properly planted, watered and cared for. We cannot be held responsible for losses due to lack of care/poor planting. Notices of failure inc. photograph/s or returned plant/s should be received within 1 year of delivery. Appropriate replacements will be shipped when available, bare root roses may be used to replace container roses depending on the time of year.

  4. Placing Orders ~ Orders accepted for bare root roses from 1 Apr - 21 Mar following year, for despatch early Nov - Mar, container roses and other plant orders despatched all year round, subject to availability. Orders sent in strict sequence, according to date received. Customers will receive order acknowledgement with order number which should be quoted in all communications.

  5. Carriage and Packing Charges ~ A £3.95 postage and packing rate applies to all orders. Items may be despatched separately and at different times. Rates apply to UK Mainland only. For destinations outside the UK, please email your enquiry to: export@peterbealesroses.com

  6. Payment ~ Full payment due when orders placed. Acknowledgements will be issued after orders received. Your account will be debited when order is placed for debit/credit card. We cannot accept cheques.

  7. Delivery Times ~ Immediately available stock, such as container roses, container plants and in season bare root roses will be despatched within 3 to 5 working days wherever possible. Pre-orders for bare root roses placed between Apr to Nov will be despatched between Nov/Dec. Delivery times are subject to change.

  8. Non Availability ~ In the rare event that any roses or other plants cannot be supplied because they do not meet our high standards of quality, you will be notified as soon as possible and will receive a refund.

  9. Delivery Damages and Shortages ~ We cannot accept liability due to damage or theft of goods if required to leave parcel outside/with a neighbour. Shortages must be notified within 3 working days from date of delivery.

  10. Collection from NurseryIn Stock Bare Root Roses - 3 working days' notice must be given to us ahead of the date that you wish to collect. Please contact our main office via Telephone: 01953 454707 or Email: support@peterbealesroses.com. Please note that we will let you know once pre-ordered items are ready for collection. Bare root roses can be collected from early November to the end of March once you have been notified that your order is ready for collection from Peter Beales Garden Centre, Attleborough, Norfolk.  Container Roses and Garden Plants - Order before 3pm for collection the next working day for all in stock items. Once you have been notified that your order is available to collect you will have 21 days to collect your order. If it is not collected within this time then you will be refunded and the items put back into stock.

  11. Amending an order ~ Once an order has been placed it is not possible to amend the details of an order, such as products and product quantities.

  12. Cancelling an order ~ Orders can be cancelled at no extra charge prior to being packaged for delivery and a full refund will be made to the original method of payment. Any orders which have been packaged and are awaiting collection from our courier will incur a £10 cancellation fee to cover packaging and administrative costs which will be deducted from the final refund amount. Orders can no longer be cancelled once they have been collected by our courier.

  13. Returns and Refunds ~ Any damaged items should be reported to us within 14 days of delivery by email or letter. Where applicable items should be returned to us as soon as possible in a saleable condition. Please note that you will be responsible for returning the goods to us at your cost using the same or similar packaging and enclosing a copy of your order details. Any delay or mistreatment may result in a reduction on the final refund amount. This does not affect your legal rights.

  14. Rose Export outside UK Mainland ~ All terms relate to delivery within UK Mainland only. If you are interested in other destinations then please email your enquiry to: export@peterbealesroses.com


Terms are current and replace previous terms and will apply to your order, but are subject to change.

E&OE rev: 20231408-12.25


EU flag

The European Agricultural Fund for Rural Development: Europe investing in rural areas

Plant Centre Development The Rosarium restaurant and new plant house at our Garden Centre in Attleborough, Norfolk were part funded by the European Agricultural Fund for Rural Development and officially opened May 2019